Effective date: July 13, 2026
Last updated: July 13, 2026
At Mivoro, we want you to be delighted with every order. Because our products are food and spice items, some returns are limited for health and safety reasons. Please read this policy carefully before you buy, return, or request a refund. If you have any questions, our team is glad to help.
Our General Returns Policy
- We accept returns of eligible items within 30 days of the delivery date.
- Proof of purchase, such as your order number or confirmation email, is required for any return or refund.
- Returned items must be unopened and in their original, resealed condition with all packaging, labels, and seals intact.
- For food safety reasons, opened or used products cannot be returned or exchanged unless they arrived damaged, defective, or incorrect.
- Items bought on clearance or at a marked-down price due to an existing condition are not eligible for return unless they arrived damaged or defective.
- Please contact us before sending anything back, so we can confirm eligibility and guide you through the process.
- Mivoro reserves the right to decline any return that does not meet these requirements.
- Mivoro reserves the right to update this policy at any time.
Returns and Refunds for Online Orders
- This policy applies to orders placed through the official Mivoro website and shipped across the United States.
- Eligible items in unopened, original condition may be returned within 30 days of the delivery date. Please allow several business days after we receive your parcel for it to be inspected and processed.
- Your order number, a completed return request, and the original packaging with intact seals and labels are required for a return and refund.
- Returns are accepted by mail to the return address we provide once your request is approved. Do not send items back without contacting us first.
- Only products purchased directly from the official Mivoro website are eligible for return or refund. Items bought from other sellers or marketplaces are not covered by this policy.
- Any discount, coupon, or promotional value applied to a returned item will not be refunded as cash.
- Approved refunds are issued to the original payment method used at checkout.
- Original shipping charges are not refundable, except where the return is the result of our error, such as a damaged, defective, or incorrect item.
- Once your return is received and inspected, we will process the refund, and it may take several business days to appear depending on your bank or card provider.
- Mivoro reserves the right to decline any return that does not meet the requirements in this policy.
- Mivoro reserves the right to update this policy at any time.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within a reasonable time of delivery with your order number and, if possible, photos of the product and packaging. We will arrange a replacement or a full refund, including any shipping charges, at no extra cost to you.
Items That Cannot Be Returned
For health and safety reasons, the following are generally not eligible for return unless they arrived damaged, defective, or incorrect:
- Opened or partially used food, spice, or oil products.
- Products with broken seals or missing packaging, labels, or tags.
- Clearance or final sale items, where marked.
How to Start a Return
To request a return or refund, contact us with your order number and the reason for the return:
- Email: greatunique.stuff98@gmail.com
- Phone: (415) 987 8991
We will confirm whether your item is eligible and send you clear instructions and the return address. Please do not ship anything back before your return is approved.
Cancellations
If you need to change or cancel an order, contact us as soon as possible. We will do our best to help, but orders that have already been processed or shipped may not be able to be canceled and would follow the return process above.
Questions
If you have any questions about this policy, or about a specific order, our team is here to help. Reach us at greatunique.stuff98@gmail.com or (415) 987 8991.